Privacy Policy

Who We Are

The pH Method (“we,” “us,” “our”) is the coaching and education business of Phil Hoare. This policy explains how we collect, use, share and protect personal information when you visit thephmethod.com, take the Clarity Quiz, book a call or join a program, and the choices and rights you have.

Information We Collect

Information You Give Us

• Clarity Quiz: first name, email address, your answers and the resulting score (for example “Cellular” or “Digestive”). Collected only after you tick the consent box.
• Solutions Call booking: the details you enter in the booking calendar (such as name, email, phone and any notes).
• Programs and coaching: account, purchase and health information you choose to share with us. Card payments are handled by our payment processor; we do not see or store full card numbers.
• Messages and requests: anything you send us, including privacy or accessibility requests.

Information Collected Automatically

• Essential storage: your cookie choice and, for the current browser session, the first name you typed in the quiz so we can greet you on your results page.
• Analytics (only if you accept): pages viewed, time on page, referring site, approximate location (city/country), browser and device type, collected by Google Analytics.
• Server logs: our hosting provider records IP addresses and request details for security and troubleshooting.

We never put your name or email in page addresses (URLs), so they are not passed to analytics or other websites.

Consumer Health Data

Quiz answers, booking notes and information shared during coaching may relate to your health. Some US state laws (for example Washington's My Health My Data Act, and laws in Nevada, Connecticut, Colorado and others) treat this as “consumer health data” or “sensitive data.” For this information:

• We collect it only with your consent and use it only to provide your results, recommendations and the services you request.
• We share it only with the service providers listed below that process it on our behalf. We do not sell it and do not use it for advertising.
• You can access, delete or withdraw consent for it at any time using the request form below.

The pH Method provides coaching and education, not medical care, and is not a HIPAA-covered entity.

How We Use Information

• To show your quiz result and email you your breakdown and related guidance (based on your consent).
• To schedule and hold Solutions Calls and deliver programs you buy (to perform our agreement with you).
• To send newsletters and offers if you have opted in. Every email includes an unsubscribe link.
• To understand and improve the website, only if you accept analytics (based on your consent).
• To keep the site secure, prevent misuse and meet legal obligations (legitimate interests and legal duty).

Who We Share It With

We do not sell personal information and do not “share” it for cross-context behavioral advertising. We use these service providers, who may only use it to provide services to us:

• GoHighLevel / LeadConnector (USA): contact management, email delivery and the booking calendar. Quiz and booking details are stored here.
• Google Analytics (USA): website statistics, loaded only after you accept analytics. Google Signals and ad personalisation are turned off.
• Website hosting provider: serves the site and keeps security logs.
• Payment processor: processes program purchases.

We may also disclose information if required by law, to protect rights and safety, or as part of a business transfer (with notice to you). If you are outside the USA, your information is processed in the USA; where required, we rely on appropriate safeguards such as standard contractual clauses.

Cookies & Analytics

Analytics cookies are off by default and load only if you click “Accept analytics.” We do not use advertising cookies.

You can change your choice at any time: Cookie preferences. If you withdraw consent, analytics stops and its cookies are removed.

Global Privacy Control: if your browser sends a GPC signal, we treat it as an opt-out and never load analytics.

Your Privacy Rights

Depending on where you live (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other US states, the EU/EEA and the UK), you may have the right to:

• Know and access the personal information we hold about you and get a portable copy.
• Correct inaccurate information.
• Delete your information.
• Opt out of marketing, and of any sale, sharing, targeted advertising or profiling (we do none of these).
• Withdraw consent for processing health-related or other data at any time.
• Object to or restrict processing, and complain to your local data protection authority (EU/UK).

We respond within 45 days (30 days for EU/UK requests) and may need to verify your identity by email. You may use an authorised agent. We will not treat you differently for exercising your rights. If we decline your request, you can appeal by submitting the form again with “Appeal” in the details; we will respond within 60 days and, if you are still unsatisfied, you may contact your state Attorney General.

Retention & Security

We keep personal information only as long as needed for the purposes above, for example while you are subscribed or a client, and as required for legal, tax or accounting reasons, then delete or anonymise it. You can ask us to delete it sooner. We use encrypted (HTTPS) connections, access controls and reputable providers, but no method of transmission or storage is 100% secure.

Children

Our services are for adults 18 and over. We do not knowingly collect information from children; if you believe a child has given us information, contact us and we will delete it.

Changes to This Policy

We will post any changes here and update the date above. Significant changes will be highlighted on the site or sent by email.

Make a Privacy Request or Contact Us

Use this form to access, correct or delete your data, opt out, withdraw consent, appeal a decision, or ask any privacy question.